Returns Policy
🛍️ Return & Refund Policy – Right of Withdrawal and Satisfaction Guarantee
At Licenseplanet.com, we want you to shop with total confidence. For this reason, we combine the legal Right of Withdrawal within 14 days with our 100% Satisfaction Guarantee.
🕒 Right of Withdrawal (14 Days)
If you are a consumer (i.e. a natural person acting for purposes unrelated to your business or profession), you have the legal right to withdraw from your purchase within 14 days without needing to give any reason.
This period begins:
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For digital products not provided on a physical medium: from the day the contract is concluded (i.e. the day you place your order and receive the license via email).
To exercise your right of withdrawal, simply notify us via email with an explicit declaration stating your intention to cancel your purchase.
📧 Contact for withdrawal:
Kelex Digital OU
Narva Mnt, 5 – 10117 Tallinn, Estonia
VAT ID: EE102819762
✉️ Email: support@licenseplanet.com
If you withdraw within the deadline, we will refund you within 24 hours of approval. Please note: if the license has already been activated, the right of withdrawal no longer applies.
✅ Satisfaction or Money Back – Flexible Return Policy
Even beyond the legal obligations, we offer a 100% refund or product replacement under the following conditions:
We will approve your refund or replacement request immediately if:
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You purchased the product by mistake and have not activated it.
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The product is not working and you provide valid evidence of the issue.
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You declare you have never used the product and don’t intend to use it.
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You declare that the product has not been and will not be transferred to third parties.
⚠️ Once approved, refunds or replacements are processed within 24 hours.
⚠️ All refunded/replaced licenses are deactivated and can no longer be used.
⚠️ It may take up to 2 weeks to receive the refund, this time depends on a lot of factors.
❌ If the product has been activated, it is not eligible for refund or replacement.
💬 Need Help?
Our team is here for you!
📲 WhatsApp: +39 353 4558128
📧 Email: support@licenseplanet.com
📩 Online form: available on our website
We are always happy to assist and ensure you’re completely satisfied!
